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Monday, November 29th 2010, 8:55pm

game problems

how do we get asistance with game problems ? mine keeps freezing up on me right in the middle of battles and the conection quality has gone down to red after the i logged out last night. i had just a few problems with it freezing before then but now it's gotten worse and i have enough memory and processor speed and more than enough hard drive to run it. i'm using a dell studio computer with over 400g hd, core duo processers, 4g ram so i know it's not my computer.


Tuesday, November 30th 2010, 10:39am

Are you currently using a browser or the game client?


Thursday, December 2nd 2010, 1:55pm

since the last game update my internet has been giving me an error message when i try to sign on. i have tried to attach a screen dump but it will not allow.

it quotes

Internet Explorer raised unhandled exception in third party module and should be closed

Extended Exception Information

Module; tbZyn0.dll

Version info UNICODE; v.1.568; Win:6.1.7600.2 (); IE:8.0.7600.16385;
Call stack

BASE: 6490000,0023:065DBA56 tbZyn0.dll
BASE: 6490000,0023:065B027C tbZyn0.dll
BASE: 6490000,0023:064D2103 tbZyn0.dll
BASE: 6490000,0023:064F38EC tbZyn0.dll
BASE: 6490000,0023:065B4615 tbZyn0.dll
BASE:769A0000,0023:769B6238 USER32.dll
BASE:769A0000,0023:769B68EA USER32.dll
BASE:769A0000,0023:769B7D31 USER32.dll
BASE:769A0000,0023:769B7DFA USER32.dll
BASE:6BC10000,0023:6BD00C1A IEFRAME.dll
BASE:6BC10000,0023:6BD10966 IEFRAME.dll
BASE:76650000,0023:767B4BAD iertutil.dll
BASE:76AA0000,0023:76AB3677 kernel32.dll
BASE:76FE0000,0023:77019D42 ntdll.dll
BASE:76FE0000,0023:77019D15 ntdll.dll


Thursday, December 2nd 2010, 2:41pm

This is not an issue connected to our client or our game. Instead it appears, your system has been infected by malware of unknown origin: Entering the first dll shown in your error message "tbZyn0.dll" google comes up with a malware description.

Small hint: If you ever encounter error messages like the ones you just got, google them.:drink: