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  • "Sequana" started this thread

Posts: 397

Location: Square of Fire, Khair

Occupation: Looking busy

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1

Thursday, December 5th 2019, 8:11am

New Support website

Turkish Guide


Small picture guide about how to switch to the new support website:

Support websitehad been moved



Wait till you get re-directed and see the following image:



Click on MY.GAMES Game Center



Select the topic which is matching you issue the closest.
Choose the question which matches your issue the closest.
If there isn't just choose any.
If your question is not answered by now click on Still have questions? Ask our experts



Now Login with your MY.COM Login.



Agree to the Legal information.



Click continue.



Now you can describe your issue and also upload files and submit.



On top you find a topic "My tickets".
Here you can check out your open, closed and pending tickets.

If you still have questions to the support, feel free to ask in this thread and we tryto answer it.

This post has been edited 2 times, last edit by "Sequana" (Dec 10th 2019, 6:28pm)


2

Thursday, December 5th 2019, 11:21pm

Why is there a picture at the start of the post with "MAGMAR GUARDS"?

  • Are they the ones handeling tickets now?
  • Is the new support website called "MAGMAR GUARDS" ?
  • Was the website created by "MAGMAR GUARDS" ?
  • Was this elabrated guide created by "MAGMAR GUARDS" ?


Thanks for your answer!

3

Monday, December 16th 2019, 1:46am

Just a "thanks" to those who took care of wasting their time to make a guide would have been enough...

Posts: 456

Location: Right over there

Occupation: Sarcasm

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4

Wednesday, December 18th 2019, 4:37pm

someone HAS to crib about everything :lol:

5

Thursday, December 19th 2019, 12:42am

:son::son:

6

Saturday, January 11th 2020, 9:13pm

Impossible to contact support now, and i have so many issues like the lost new year chests on another server for 1.

Try to migrate and as soon as you get to the login/sign up page all it does is refresh the page whichever option you click. Impossible to even transfer account over, let alone contact support.

7

Tuesday, January 14th 2020, 9:04am

uh, your new "support" page is so "innovative" that they dont even reply to tickets... psst, posted mine about a month ago

8

Tuesday, January 14th 2020, 9:08am

i just sometimes wonder who creates these trashy pages? like instead of helping players it, the website makes it difficult so we get even more frustrated with our game issues (that arent our fault obviously)... fix this shit asap lol

9

Thursday, January 16th 2020, 3:55am

uh, your new "support" page is so "innovative" that they dont even reply to tickets... psst, posted mine about a month ago


+1

10

Monday, February 10th 2020, 10:19pm

Server adress in not available from Russia

from one of latest updates, server became unvavailable from Russian internet. Only through other contries vpn, any politics or changes may be?

If i mistaken with branch of support show me please where to redirect my trouble (seems like bug).

11

Tuesday, February 11th 2020, 11:11am

I've been waiting for 8 days for simple answer lol, are they went to holiday or something like that :D
Dr Hanasomay

12

Tuesday, February 11th 2020, 8:28pm

hello
I have this Ticket NAK-577-62028 in the new support and and 11 days have passed without response,
apparently it is not a good idea to buy certificates in diamonds for special services, I think I throw my money


If the radiance of a thousand suns were to burst at once into the sky, that would be like the splendor of the mighty one . 'Now I am become Death, the destroyer of worlds.
.
(Robert_Oppenheimer‎).

13

Tuesday, February 11th 2020, 9:58pm

yup... your support website is TRASH, there, I said it.

Anyone who disagrees is probably as trash as the support website too

14

Sunday, March 1st 2020, 6:09am

i cannot log in to support page. i cannot submit tickets. what is going on here? when is this issue going to get fixed if we cant even log in to submit tickets for the issues with support page? it makes me feel like this was purposely done so that our issues dont have to be dealt with.

15

Thursday, March 26th 2020, 7:06pm

Krogan fishing rod lost because malfunction

Dear reader,

this is Fike (human race). just a few moments ago i droped accidentally the krogan's fishing rod (purple). It happened because of malfunction of internet or bad cgarge of the website. I wanted to use it, not to drop it and it is very expensive and very dificult to get.

Is there the possibility to get it back because it was not my fault at all.

Thank you very much

In your disposition

Fike