Profile of "Helpdesk"

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Helpdesk
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About me

Dear players,

To remove workload from my.com support and to assure your issues being handled in quicker reaction times we would like to introduce you our new helpdesk.

Helpdesk will preview any of your questions and problems concerning the game. Excluded here are payment issues as well as all requests and changes to your login details. To these matters we still ask you to contact my.com support directly.

Helpdesk will preview your problems, solve them directly if possible and will also collect issues which are not individual but general to get problems solved in very short time. In rare cases Helpdesk also will ask you to contact my.com support.

Helpdesk can be addressed in the following languages: English, French, German, Spanish, Italian, Russian and Turkish.

How does it work?

Just go in forum, click on private messages.

This will open a messaging program similar to any email program.

In recipient type Helpdesk, subject should contain your issues as headline and your preferred language. After you can describe your problem or question in all detail in the text field.

After finishing your message click on submit and done

We hope this will help to shorten your waiting times.

Good game, Helpdesk